Shipping Policy

StressBallFactory.com guarantees to ship your merchandise on or before your specified date.  You should be aware that we cannot be held responsible for delays on the part of the carrier who is delivering your merchandise.

Their will be a $20 charge incurred for ANY shipping address revision done to the address after the order has been shipped out and it is in transit. The charge will automatically be incurred on the payment method we have on file for that paticular order.

There will be a $40 charge for re-routing a package. This includes unaccepted packages, unattended packages, or missed delivery from shipping career, that are returned to our facility.

The shipping is charged on each order to keep rate low on shipping products from CHINA to USA. If we combine shipping UPS and FED EX will increase our rates and we will have to increase the rate of our low priced products. We compensate the customers with 100 free bands in cases like these where we offer 100 free band to all order.

Important Notice Regarding Customs Duties and Shipping Delays
Due to recent regulatory changes, the government has implemented new tariff policies that affect imports from certain countries. As a result, some shipments may be subject to additional customs duties. In such cases, shipping carriers may require recipients to pay these duties before the package can be delivered. Please note that these changes may cause delays in order fulfillment. If your order is delayed or arrives later than expected and you prefer a full refund, please contact us—we’ll do our best to accommodate your request. If you choose to keep your order despite the delay, we’ll gladly credit the shipping cost back to you.

Ultimately customers are responsible to verify all details on the invoice such as shipping address, Billing address, phone number , email address, colors, etc.

We consider shipping and production time from the date of approval. Weekends are not counted in delivery days . The in hand delivery date may change automatically without notice depending upon the approval of the proof

If any order is placed by our company sales rep they will not be held responsible for any errors as we provide our customer with order Receipt, Digital proof if those options are not utilized by customer they will be held liable on the account.

Any package that is there in our ware house for 7 or more days will not be our responsibility and will be discarded

Standard delivery:

Please note if order is not approved or no update or communication is received within 48 hours of placing the order then it will go into production as placed.

Rush delivery (anything less than or equal to 4 business days turnaround):

If order is not approved in 6 hours of being placed then it will go into production as placed.
Once order is in production no changes can be made.
If changes are still needed then there will be extra cost depending on the production which has been completed already by factory.

Shipping insurance :

Every order will have a shipping insurance added to the order according to the order style and size.
Shipping insurance will cover the following:
-Lost orders
-Defective Orders

*Customer can call within 24 hours of the order to waive the option to have insurance coverage and the sales team will have it removed.

International Customers:

International customers are responsible for customs and duty fees in their country. Customer is responsible for those fees because it is not included in shipping charges. No gift or lower value will be written/marked on custom forms.
If the shipping is international there will be customs fees which we are not responsible to pay for. The customer will be responsible for those charges. We are not responsible to contact Fedex or UPS for customs fees. The customer is solely responsible for these charges.
We are not responsible for the customs fees charged by FedEx and UPS.